Connecting consumers. Simplifying solutions.
Meridian Consumer Solutions is a diversified provider of integrated customer support and information services. Our operating model brings together people, processes, technology, and information resources.
Founded in 1984, Meridian has evolved alongside the customer service industry. Our organization supports a broad range of consumer-facing programs, information systems, and operational environments.
We believe effective service depends on more than technology. It requires disciplined processes, clear accountability, reliable information, and an organizational culture centered on continuous improvement.
Leadership & governance
Meridian's leadership model is designed to align operational performance with long-term customer outcomes.
Executive Leadership
Provides enterprise direction, strategic oversight, and organizational alignment.
Operations Council
Coordinates service delivery standards and cross-functional operating practices.
Customer Experience Office
Monitors service performance and identifies opportunities for continuous improvement.
Corporate responsibility
Responsible business practices are integrated into our operational planning and decision-making processes.
Our corporate responsibility framework emphasizes operational integrity, accessibility, information stewardship, employee development, and responsible engagement with the communities in which we operate.